Cancel and Return Policy

Magical Mystery Bead Box subscriptions are set to auto-renew. Please set a reminder for yourself to cancel prior to your renewal date (1, 3, 6, or 12 months from your signup date). To upgrade your subscription please wait for the current subscription to end, cancel your previous subscription, and sign up for the new plan you'd like. Contact our support team if you have trouble.

If your account has auto-renewed and you wish to cancel, please contact hello@jessejamesbeads.com within seven business days. Any cancellation after seven business days will need to be store credit. Returns or Store Credit requests over $100 need to be approved by management. 

Boxes cannot be canceled mid-subscription. In order for us to offer our subscription customers the best prices possible for the beads and components, we need to be able to have a consistent count on how many boxes we are to produce each month. If you have questions about this please contact our customer care team: hello@jessejamesbeads.com 

To skip a month or put a box on hold, go to your account page, at the very bottom will be a "Subscriptions" tab. That link will allow you to make edits to your subscriptions. If you have questions, contact our customer care team for help.

We cannot accept returns, regardless of whether the box has been opened or not. We appreciate your understanding as this is a very specially curated and quantity calculated subscription process

If you receive a damaged item or something is missing from your Mystery Box, please send us a photo to hello@jessejamesbeads.com. We will be happy to ship you a replacement!